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Get in Touch

 By your side every day to ensure reliability and peace of mind.

Ordering & Quotes

How can I request a quote?

How can I place an order?

Can I purchase through a public tender or Group purchasing organizations (GPOs)?

Can I place an order directly online?

Payment & Financial Terms

When do I need to pay for my order?

What payment methods do you accept?

Are there penalties for late payment?

Can deposits be requested?

Do you apply a retention of title clause?

Shipping & Order Tracking

What are the delivery times?

How can I track my order?

Delivery Issues

I haven’t received my package - what should I do?

My product arrived damaged - what should I do?

I received an incorrect or incomplete product - what should I do?

Returns, Exchanges & Refunds

Which products are eligible for return?

Who is responsible for return shipping costs?

What are the conditions to return a product?

How long does it take to process an exchange?

What is the timeframe to receive a refund?

Can I request store credit instead of a refund?

Warranty & Repairs

What is the warranty period for your products?

What does the warranty cover?

How can I request a warranty repair?

Do you offer out-of-warranty repairs?

Installation & Maintenance

Do you provide equipment installation?

Do you provide maintenance services?

Do you provide after-sales support?

Customer Support & Service

How can I contact Orion France customer support and service?

What is your response time?

Do you provide dedicated technical support?

Products & Custom Solutions

What kind of products do you offer?

Do you supply accessories and consumables?

Can I request a product demo or technical presentation?

Do you offer custom configurations or system integration?

Are your products CE marked or European standards?

Documentation & Compliance

Do you provide calibration certificates and technical documentation?

Can I get a copy of a past certificate or test report?

International Clients

Do you ship outside of France?

Are your documents and software available in English?

About Orion France

Who is Orion?

Who are your services and solutions designed for?

Where are you located?